Refund Policy
This policy supplements the Terms of Service and uses their definitions. The Loftsplit subscription is sold to the Customer by Paddle.com Market Limited (“Paddle”) as the seller (merchant of record), so refunds are made by Paddle.
- Trial period. LURIP charges no fees during the first 30 days after the Organisation is created.
- Refund without giving a reason. Every Customer, businesses included, may request a refund of a subscription fee within 14 days of the charge. The refund covers the whole fee including VAT.
- How to request a refund. An Owner sends the request from the e-mail address of their account to [email protected], giving the Paddle invoice number. Paddle’s buyer support can also be used. LURIP replies within 2 business days.
- When the money comes back. Paddle refunds the payment method used to pay and issues a credit note. The time until the money arrives depends on the bank or card issuer, usually up to 10 business days.
- The subscription after a refund. A refund does not end the contract. To stop paying for the following months, an Owner orders deletion of the Organisation in accordance with § 11 of the Terms; no fee is charged for the days spent waiting for deletion.
- Fees charged in a wrong amount. If a fee was calculated in a wrong amount, LURIP corrects it and refunds the difference also after 14 days, as a complaint under § 13 of the Terms.
- Consumer rights. The right of a Consumer and of an Entrepreneur with consumer rights to withdraw from the contract (§ 12 of the Terms) applies independently of this policy. A Consumer or an Entrepreneur with consumer rights who withdraws from the paid subscription pays nothing for the days before the withdrawal; Paddle refunds any fee already charged for those days within 14 days of receiving the withdrawal statement, to the payment method used to pay.